Social policy

All our social media channels are managed and operated by the Strategic Communications division of the Department for Industry, Innovation and Science.

Our social media accounts are monitored from 9:00 am to 5:00 pm Monday to Friday (excluding public holidays).

Comments may be disabled on posts during out of hours or when resources are unavailable.

We will respond to enquiries, comments and direct messages sent to our social media accounts, during operating hours.

DIIS is not able to reply individually to all comments. On matters of common topics and where requests exist, DIIS may issue a general notification.

We welcome questions and commentary on our social media pages and expect users to be relevant and respectful.

DIIS reserves the right to remove any content that does not comply with our Social Media Terms of Use. This includes comments, replies or direct messages that:

• abuse, harass or threaten others
• contain misleading, deceptive, false, defamatory or libellous content
• could be considered prejudicial, racist or inflammatory
• are considered spam
• impersonate or falsely represent a person or entity
• infringe on the intellectual property rights of others
• promote sale of products or services for any commercial purpose unless you have our written consent to do so
• contain personal information (email addresses, phone numbers or private addresses).

We may like, share or re-publish content outside of our regular portfolio. This does not constitute endorsement of content.

Similarly, we may choose to follow other organisations or individuals. Being followed by DIIS social media channels does not imply endorsement of any kind.

Unless they are already very short, we will shorten URLs with commonly used link compressing services, such as Bitly.

In accordance with South Australian Government State Records Act 1997 and The Archives Act 1983, all DIIS social media content will be recorded and archived, as part of legislative requirements for Government record keeping.

The information provided through DIIS’s social media accounts is presented by the department for the purpose of disseminating information for the benefit of the public. While all efforts are made to ensure the accuracy of the information presented, the department does not make any representation or warranty about the accuracy, reliability, currency or completeness of any material provided via our social media accounts.

By following or posting to DIIS’s social media accounts, including comments or messages, you are adhering to our social media terms of use.

Any repeated violations to our Social Media Policy Terms of Use will result in the user being blocked or banned from accessing DIIS-managed social media accounts